Information and updates for applicants and offer-holders concerning September 2020 and COVID-19 related issues

Information and updates for applicants and offer-holders concerning September 2020 and COVID-19 related issues

Frequently Asked Questions

Is LSTM still accepting applications for September 2020 and if so, will there be any changes to the programmes based on COVID-19 restrictions?

Yes. Our Masters Programmes and Professional Diplomas are planned to run from September 2020 onwards and are open for applications. 

The exceptions will be our MSc Tropical Paediatrics and MSc Tropical and Infectious Diseases. These programmes will not run in September 2020 and will recommence in September 2021. 

Our model of education 

At the forefront of any considerations of our planning for September 2020 is the health and safety of our students and staff.

Throughout all planning and activity for the September 2020 cohort, LSTM will work with the latest advice from the UK Government and Public Health England  (PHE) on reducing health risks from the COVID-19 outbreak.

We are planning to run our September 2020 MSc programmes that are Liverpool based, albeit in a different, yet engaging format.

The delivery of programmes will facilitate an interactive and structured mix of learning activities which will enable you to connect closely to your cohort and the academics delivering the programmes. As learners, you will engage with a variety of activities, many collaborative, which encourage dialogue and engagement in real-world problem-solving.

Teaching will comprise a blended learning model that offers a mix of in-class learning and the added flexibility that online teaching offers.

This will include face to face delivery by academic staff in Liverpool as well as via Brightspace, our virtual learning environment. You will encounter a range of virtual classroom activities, digital teaching tools, learning resources and other activities with our academic staff and the wider LSTM student community. Students on laboratory-based programmes will continue to access lab sessions in Liverpool as required by the programme.

In all of our face to face teaching and laboratory sessions, social distancing guidelines will be upheld. 

We are in the process of adapting our facilities to support this activity.

This model is currently for Semester 1 modules. We are aiming to resume face to face delivery for Semester 2 modules with the proviso that we are able to do so in light of COVID-19 restrictions.

Dates for Academic year 2020/21 MSc programmes 

The academic year will commence on September 14.

Students will commence the first week of teaching on Monday, September 28. In order to accommodate potential delays to arrival in the UK, a provision will be made to allow arrival to LSTM by Monday, October 12 at the very latest.

LSTM Global Online Global Health programme

The programme will run as planned without any changes, starting on September 7, 2020.

Diploma in Tropical Medicine and Hygiene (DTMH)

This programme will commence as scheduled on August 24, 2020. The delivery format of this programme will remain face to face focused with a cap on student numbers to facilitate social distancing.

Diploma in Tropical Nursing (DTN)

The programme is currently scheduled to run as planned, starting on November 23, 2020 in its current format, albeit with some potential capping of numbers based on social distancing considerations.

LSTM Postgraduate Research (PGR) Programmes

Candidates for postgraduate research degrees can continue to submit enquiries to in the first instance for entry to October, February, and August 20/21 programmes. Candidates are encouraged to proactively contact academic supervisors to present research proposals for prospective collaboration.

Students wishing to apply for any of our programmes can apply online.


Will the COVID-19 outbreak affect my application to LSTM?

We are receiving increased interest in our programmes given the direct relevance to the wider COVID-19 pandemic. Our Admissions Team are working very hard to process all applications and answer all enquiries with the intention of issuing offers as quickly as possible. However, given the unprecedented situation we are facing, there may be some delays in decisions given the increased volume of enquiries and applications. Please bear with us during this period.

Please also be aware that our team is currently working remotely.

Can I get a refund on my tuition fee deposit if I am unable to attend the programme or travel due to coronavirus?

Yes. LSTM will refund the £1,000 tuition fee deposit for any student who is unable to take up their place due to ongoing disruption associated with COVID-19.  This also applies if you have paid the full fee.

Candidates for postgraduate research degrees are not required to make an advance deposit or payment of full fees prior to registration on their programme so therefore would not be eligible for refund.

Will there be a induction/welcome programme for new students?

Students will benefit from an extended induction period of two weeks that will facilitate more time to acquaint themselves with Brightspace as well as networking with their peers and academics in person and in virtual settings.

The format of the programme will be determined by the guidelines provided by the UK government in light of COVID-19 and will require some modifications.  For example, more online activities may be required.

However, please be assured that irrespective of how these activities are delivered, we will ensure that the format and topics covered are engaging and provide a comprehensive overview of topics relevant to this important and exciting start of your journey as a LSTM student.

Will there be face to face student support in place?

Student Advice and Wellbeing services will be available for students throughout their studies. This includes face to face provision as well as access to online resources and activities. 

How can I track the status of my application?

You can track your application status by logging onto MyLSTM here . There is forgot password assistance on this page in case you have forgotten it.  Your username is your email address.

Can I post you my transcripts?

Unfortunately, we are currently unable to receive transcripts by post. However, please do send scanned copies of your documents along with our application to our Admissions Team.

If you have already posted transcripts, please can you resend these as electronic versions to


Can I defer my offer?

We recognize that the current situation is dynamic and as such may require students to consider deferring their offer to study. If you wish to defer, please can you advise us at


How do I get more information on support for accommodation?

We are now joined with Liverpool Student Homes who will be able to help you in your search for accommodation: .

You can contact them by:

Email: sends e-mail)

Tel: 0151 794 3296 

How will I find suitable accommodation?

LSTM does not own its own accommodation. However we work closely with Liverpool Student Homes (LSH) to make sure you receive professional guidance around a variety of accommodation options.  LSH strive to ensure that you will have a positive experience living and studying in Liverpool.

If you would like to live with other LSTM students, check out the LSH discussion boards

International Students

What are my options if I am unable to travel to Liverpool and arrive on time for the start of Semester one?

There are several options to consider:

  • We will exceptionally allow a late arrival of 2 weeks from the start of teaching i.e. arrival and commencement of study by October 12 at the very latest.
  • Defer your postgraduate course to September 2021. If you choose to do this, you won’t need to apply again. You will need to email and our admissions team will process this deferral request.
  • Withdraw your application. If you choose this option, we will refund any payment of deposit or other fees paid in advance.

Please do contact if you wish to explore any of the above options. We will endeavour to provide as much support as possible in order to aid your decision.

English Language: I've taken my English language test but haven't received the results?

Please check the test provider’s website as this should provide details around what arrangements are in place.  Whilst some test centres are closed it may still be possible to contact them via email.

What should I do if I am unable to access English Language proficiency tests where I live due to COVID-19 related closure of centres?

We recognise that you may be unable to book a test at this moment due to closure of test centres.

We advise that you visit the websites of key providers for further updates:


We have been informed that some providers have provided free online practice sessions during this period that include free computer-delivered IELTS familiarisation test and their free IELTS practice tests. Free TOEFL test preparation resources re also available to support students preparing to take a TOEFL iBT test. 

Will LSTM exercise more flexibility on accepting other English language tests?

LSTM recognises a number of English language tests, including TOEFL iBT, Pearson PTE and IELTS. In response to disruption caused by COVID-19, we're now able to accept the following online tests for face to face 2020 entry: 

  • TOEFL iBT Special Home edition
  • LanguageCert International ESOL C1 Expert 

Additionally, we are accepting the following for online programmes only for 2020 entry:

  • Cambridge English: Linguaskill C1 level
  • Pearson Versant English Placement Test: 52 overall with a minimum of 51 in all components

LSTM is continually reviewing the additional and/or alternative forms of confirming applicants’ levels of English for entry in 2020.

We will announce further information on this area in due course, and our applicants and offer-holders should please check our English Language web page at:

I am unable to complete my course and/or provide my transcript. How will this affect my admission?

As part of an offer to study with us, you would normally have been set a condition to achieve your qualification at a certain grade and to provide your final certificate and transcript to us.

If you are unable to provide these documents due to COVID-19, please keep checking these pages as we will provide guidance on how to proceed when we have more information. We will be as flexible as possible and will accept alternative proof of final award where possible.  

Please contact the Admissions Team for specific queries.

Student Advice and Wellbeing (SAW)

What type of support do you provide for students?

The Student Advice and Wellbeing (SAW) team is here to support you throughout your programme. Members of the SAW team have many different functions and are here to ensure that you feel personally supported and that you have an excellent student experience. We provide information and guidance around adjustments for students with disabilities, one to one mental health and wellbeing support, links to psychoeducation resources and eBooks, professional skills building opportunities, networking events and social activities and a dedicated monthly student newsletter.

The SAW team works with colleagues across LSTM on a Wellbeing Champions project. The Wellbeing Champions are a team of dedicated professionals who have a passion for health, wellbeing and happiness. The team run events and activities throughout the year which focus on bringing people together to celebrate good health and to help members the LSTM community to feel connected. Events and activities are promoted internally and via the Wellbeing Champions Twitter channel.

What will my student experience look like?

COVID-19 has changed the way we work, study and socialise. LSTM is committed to providing you with the best possible student experience that you can have during this time. There will be a mixture of face-to-face and online events as well as opportunities to meet with staff at LSTM to provide you with all your support needs whilst ensuring your safety and wellbeing.

We understand the importance of socialising and making friends whilst studying. During the LSTM induction there will be opportunities to connect with your peers as well as other LSTM students through a variety of sessions that will be delivered face to face or online. LSTM is committed to ensuring that you feel part of our community that you are able to network and make friends.

What types of face to face and online support do you have in place for students?

The SAW team provide drop-in sessions, bookable one to one disability support appointments and mental health and counselling sessions. In most instances, sessions can be offered over the phone, email, or Skype for Business, as long as it is safe to do so and time differences allow for this.

Students and staff at LSTM have access to Big White Wall, which is an online personal wellbeing platform that can be accessed 24/7, 365 days from wherever you are in the world. Big White Wall provides information, resources, group work and signposting by designated professionals known as ‘Wall Guides’. The platform is anonymous, private and safe. We recommend that all students create and account at the start of their students and access the resources regularly to receive tips and suggestions on how to get the most of your studies and how to stay physically and mentally healthy.

What support is available for students with disabilities?

Students who disclose a disability to LSTM will be invited to reasonable adjustments in co-ordination with the Student Experience Officer. You will be asked to complete and return a Learner Support Questionnaire. Once we have received this information you will be invited to discuss your individual disability-related information with the Student Experience Officer either over the phone or Skype for Business.

Module tutors will ensure materials and teaching sessions are as accessible as possible and have access to a range of good practice guidance and technology assistance.

If you are a student from the UK, and require specific software and/or equipment, we advise that you apply for Disabled Student Allowance (DSA) as soon as possible as the application process can take up to 14 weeks.

Library provision

What type of library provision will be available for students commencing their studies in September 2020?

Following the UK Government’s guidelines, and with the health and safety of all library customers and staff at the forefront of our planning, we intend to re-open the library for book collection and study in late August.

We view online services and resources as an essential part of what academic libraries do to support education and research and consequently continue to expand our online service provision in terms of resources, support and training.